X11 Customer Service Advisors - Milton Keynes - GBP23,500
Description : 10 Mar, 2023
Oakley Recruitment is working in partnership with a well-established global, organisation based in Milton Keynes. This is a great opportunity for someone with a passion for customer service on a permanent contract.
Summary
You will be answering calls from current and prospective customers, providing product information and helping with account services and account maintenance
Duties & Responsibilities
Resolving customer queries via phone and emailEnsuring all customer accounts are updated correctlyEscalating queries within accordance to business proceduresIdentifying any issues or risks with customer informationAdhering to KPI's individually and as part of a teamParticipating in projects to drive excellence within the team Skills and experience
Able to work independently in a team-oriented, fast-paced environment with a passion to deliver exceptional service to customersStrong interpersonal skills, able to work within a teamExcellent written and verbal communication skillsExperience in delivery of customer service Package and benefits
25 days holiday plus bank holidays37.5 hours Monday - Friday, weekly shifts 8am - 4pm, 9am -5pm, 10am -6pm 12pm -8pm (late shift can be remote working if preferredHybrid working, 3 days in the office 2 days in the officeFree parkingContributory pension scheme up to 11% contribution from employerComprehensive Private medical insurance personal and immediate partner/ family members and upgrade plans availableSeason ticket loanBusiness Travel accident insuranceLife assurance 8x annual salary plus ability to top up to total 14x salary (salary capped at GBP130k)Competitive discretionary annual bonusEmployee assistance programmeFree onsite gym membershipCritical health servicesOccupational healthBike4work schemeEmployee offers Please Note: We do not contact or write to unsuccessful candidates. If we have not contacted you within 48 hours of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are permitting for Oakley Recruitment to contact you and retain your details. In compliance with the regulations (April 2004) in place under the employment agencies act, Oakley Recruitment will require proof of identification. A copy of your passport, birth certificate and NI number will be required, as part of your interview process.
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