Are you a talented professional looking to develop your career?
Want to work in a growing market with loads of opportunities? This Technical Customer Service Executive role offers loads of opportunities to get involved in a diverse range of sales support activities.
This is no ordinary customer service role; it has variety and challenge from working with enterprise customers ordering complex solutions to online home install requests. Want to be part of an award-winning team?
Frequency's mobile solutions are in demand, and we have a product range that solves problems quickly, flexibly, and cost effectively. We are seeking talented customer service professionals to join us as Technical Customer Service Executives and grow our award-winning business.
You will be of course answering calls and responding to web enquiries, but this role is so much more. You will be fully trained on all our solutions to enable you to give first line support and advice.
You will assist directors with enterprise sales solutions, helping to find ways to meet our biggest customer's needs, overcome delivery challenges and finance queries as well as supporting eCommerce and marketing and sales teams in meeting key KPI's. Supporting the customer service manager in the delivery of a first-class service to both internal and external customers.
Frequency is well established and award winning.We have great employee ratings.Flexible working and a modern town centre office - the best of hybrid working.We are growing - join us and develop your career with us.A great range of employee benefits.As a Technical Customer Service Executive, you will be a key part of a close team working across the business with all of our core functions including finance, distribution, product development, sales, and marketing. Our customer service team is at the heart of our business.
We welcome applications for this Technical Customer Service Executive position from candidates with experience in the following areas: technical customer service, mobile, solutions, customer service, sales support or as a customer service advisor, or customer service agent.
BenefitsWe think Frequency is a great place to be! In addition to your salary, you have access to all this:
Flexibility
Flexible working policy - our policy has been in place for many years and flexible working is part of our culture. Hybrid working - working from home is facilitated up to 1 day per week.Peace of Mind
Pension - salary exchange available for eligible employees for additional NIC savings. Income protectionLife Assurance Critical illness cover Health
Health cash plan Company sick pay Flexible working Comprehensive Employee Assistance Programme Fun Stuff
Holiday increasing with length of service - starts at 20 days and accrues at 1 day per complete holiday year (Jan -Dec) worked up to a maximum of 25 daysLength of service generous recognition gifts at 5 and 10-years'EV Car Salary Sacrifice SchemeCycle to work and technology salary exchange benefitFrequency discount on our own productsDiscount shopping portal Quarterly social eventsPersonal Development
CPD sponsorship -support to train and obtain relevant professional qualifications e.g. CIM, CIPS, ACCA, CIPD etc.Wide range of online learning portalsEssential SkillsExperience of customer service and sales administration for enterprise customersExceptional customer care skills and attention to detailHighly organised and able to manage multiple prioritiesCommercially awareExperience of working with an ERP system such as SAP or NetSuiteGood professional written and spoken EnglishDesirable SkillsExperience of eCommerceExperience of mobile and telecoms solutionsExperience of providing technical supportAbout CompanyFrequency is an award-winning, market-leading design manufacturer, master distributor, and solution provider of mobile phone accessories in the UK, Europe, and beyond.
We are proud to be the master distributor of Nextivity's Cel-Fi mobile signal boosters in the UK and Ireland.
Frequency is committed to our customers, suppliers and colleagues. We help our Partners to increase their market share. With more than 20 years' experience in retail, the corporate environment, and online, we are ideally placed to meet those objectives.