We are looking for a Field Service Manager (Industrial) to join our Brackley Service Branch.
As a Field Service Manager, you will manage a team of Service Engineers to deliver against the Business Plan for PPM's, LOLER defects and call outs across our branch area to meet business objectives.
Your role is to ensure that KPI's are met, developing your team to make sure that Engineers and subcontractors are adhering to company policies, ethics and Health and Safety requirements. This is to ensure compliance on all work completed. You will therefore be an effective communicator, self motivated and able to deliver results.
Ideal candidates would have proven experience working within the lift industry or another service-based industry.
Key Responsibilities:
Organisation of effective routing and planning for all engineer workloads Organisation and development of Engineers training requirementsOrganisation of Engineers equipment and documentsOrganisation and completion of defectsAchieving branch and operational targetsCustomer Service/ Queries and complaintsCredit control logs and CRMCustomer feedbacksSite monitoringAbsence management, performance management and appraisalHoliday allocation and sicknessMaintenance of PortfolioRisk Assessment and method statementsParticipation in the out of hours service management rotaMinimum Requirements / Qualifications:
Experience working within the lift industry or similar service industry (essential)Previous management experience (desirable)Qualified to a minimum of NVQ level 3 Management or equivalent (desirable)Company Information:
Stannah is a British family owned company, who provide elevators, escalators and moving walkways and manufacture stairlifts and platform lifts, we offer repairs and servicing 24 hours a day 365 days a year. The family is now in their fifth generation and play a hands-on role in running the business, ensuring the family ethos and values are maintained. Our salaries, benefits packages and supportive working environments attract the best people who strive to offer quality and dedication within their work.
We are a company who are pioneers of forward thinking, we never forget that vital to our success are the amazing people who work for us and the commitment we have to our customers. We have carefully selected the following benefits which complement our employees' lifestyles.
Benefits Include:
Competitive Salary, paid on a monthly basisQuarterly Bonus Scheme (based on Group Company profits)25 days holiday with the option to purchase another 5 daysMatched Contribution (Salary Sacrifice) Pension SchemeSimplyHealth Cash Plan (allows you to claim towards health costs)Employee Assistance ProgrammeCompany Benefits Discount/ Rewards Scheme (includes cinema discounts, discounted hotel and theme park stays and discounts off many high street shops)