Interested in ing a Service Controller?
Are you looking for an exciting opportunity that provides both challenges and rewards?
Here at Gunn JCB, we are currently seeking to recruit a Service Controller to work from our Altrincham depot (WA14 5DN).
Working in a busy office environment and reporting to the Service Manager, the selected candidate will be responsible for handling calls, raising job cards, allocating engineers, and other service-related matters.
Working to the highest standards in order to provide our customers with the best service support in the industry is essential. Knowledge of the construction / plant hire industry or similar role is advantageous however self-motivation, organisation, and the desire to exceed customers' expectations would be the minimum requirement.
Main ResponsibilitiesOrganising work schedules for engineers. Organising and booking-in repairs.Ordering parts as required for breakdowns/routine services.Responding to breakdowns and appointing engineers by identifying most cost-effective solution whilst taking into account customers' SLA'munication lines open with the clients, updating them with ETA's and breakdown status.Appointing third-parties where necessary to cover breakdowns and raising order numbers pletion.Raising, costing, and invoicing jobs as required (including requesting customer order numbers).Raising estimates.Other general administration.We e applications for this Service Controller position from candidates with experience in any of the following areas: admin, customer support, service control, Hire Desk Controller, Receptionist, Customer Service Advisor, planning, scheduling, ordering, invoicing, telephony, plant hire, construction, or logistics.
Benefits21 days paid holiday plus bank holidaysAll additional hours paid at overtime rate (time and a half)Company pension schemeBonus scheme after qualifying periodEssential SkillsConfident and flexible attitudeHighly organised with a good eye for detailComputer literateSelf-motivated with a can-do attitudeProven ability to prioritise workloads based on their urgencyAble to multitask, dealing with a number of different tasks at onceAble to work on their own initiative or as part of a teamExcellent phone manner, customer service, and administrative skillsAbility to work under pressure to set deadlinesAble to respond to changes in a professional manner, quickly and efficientlyDesirable SkillsKnowledge of the construction / plant hire industry or similar role is advantageous but not essential to this Service Controller role.
About CompanyGunn JCB are main dealers for JCB Construction and Industrial machinery.
In 1890, Gunn JCB was established by the Gunn brothers. In 1958, we were proud to e one of the first JCB dealers and we are now one of the largest and most successful JCB dealers in the world.
The customer is at the heart of what we do, and we pride ourselves on our high level of customer service, individual attention, care, and quality products that we offer to our customers. From our Sales team to our Aftermarket team, everyone plays an equal part in making sure that the most integral part of our business is looked after properly.