Are you an Operations Controller looking for an exciting new opportunity in Wakefield?
We have a unique opportunity for energetic, forward-thinking individuals to join our Wilson Access team at our Wakefield depot.
The salary for this role is negotiable (DOE) plus benefits.
As one of the leading innovators in our sector, we are currently looking to recruit an Operations Controller within our Powered Access depot.
The successful applicant will possess the core qualities that we pride ourselves on, such as being customer-focused, a good communicator, organised, values teamwork, is reliable, and has a willingness to learn.
If you possess these character traits, then you could be exactly the person we're looking for. Experience in a rental or a service-related industry may be advantageous but is definitely not essential.
In return we offer a competitive package in an established, fast-paced, ambitious company that will provide career stability and progression prospects. You will be working for a company where hard work is rewarded.
We are looking to recruit suitable individuals where you would be joining a relatively new team and will have an opportunity to make an immediate impact.
The team are the central point of contact for customers placing orders, making enquiries, and coordinating machine allocation and deliveries/collections.
In brief this Operations Controller role involves:
sourcing and allocating various types of plant and machinery from our extensive rental fleet.planning delivery and collection routes and liaising with our team of HGV drivers to maximise efficiency and execution of the route plans.coordinating with the engineering teams to ensure that the correct machines are ready and available to be delivered to customer sites.ensuring compliance by ensuring all relevant tests and inspections are in place prior to delivery.always dealing with customers professionally and politely, and maximising sales using your product knowledge.working to the company's Service Level Pledges to ensure the highest standards of customer service and order fulfilment.communicating effectively with colleagues and providing a helpful and friendly point of contact for all internal enquiries.ensuring compliance with all regulations relating to a modern HGV transport fleet>BenefitsWe offer an excellent benefits package:
You will also receive an excellent training and induction programme (we currently hold an Investors in People award).25 days holidays per year, plus statutory holidays.Inclusion in the company bonus scheme.An auto-enrolment pension scheme with employer contributions.Death-in-Service benefit of 2 x salary.Healthcare Cash Plan.Inclusion in MyAFI benefits and rewards scheme which is designed to offer you a choice of employee benefits as well as an ability to save money on everyday items. Holiday buy & sell scheme, private medical cover, dental cover, cycle to work scheme, protected savings scheme and loans are just a few of the benefits available.Please note that we operate a two-stage interview process and online testing to screen candidates.
This Operations Controller role would suit candidates with experience as a Customer Service Advisor, Administrator, Customer Assistant, Hire Desk Controller, or similar customer support role.
Essential SkillsThe Ideal Candidate
Previous experience in a customer-focused role is a must, as is attention to detail when processing information on to our hire system.Experience of working on a hire desk would be a distinct advantage.A good knowledge of Microsoft packages and computer skills in general.You must be outgoing and enthusiastic.As this is a customer-facing role, excellent communication skills and a friendly approach are a must.Timekeeping and using your own initiative will be important aspects of the role, so you should be proficient at these skills.Desirable SkillsEssential Skills:
The ideal candidate:
Self-motivated with a \"can do\" attitude and approach.Customer-focused and desire to do a job well.Ability to multi-task while retaining attention to detail.Knowledge of Microsoft packages, and computer skills in general.You must be outgoing and enthusiastic.As the role has a direct impact on customer service, excellent communication skills and a friendly approach are a must.Reliability, timekeeping and using your own initiative will be important aspects of the role.About CompanyAFI Rentals provide high quality powered access machine hire and sales, industry-accredited training and health & safety courses to ensure that anyone working at height is doing it at the safest, most professional way.
AFI has 20 locations in the UK and six in the Middle East. We now have a rental fleet of more than 6,000 powered access machines, together with a growing telehandler rental fleet, as well as providing training for more than 30,000 people each year.
AFI has a strong emphasis on Health and Safety and is proud to hold various accreditations (ISO9001, ISO14001, ISO45001, 5* Achilles BuildingConfidence, Gold RoSPA award - to name a few).