Senior ITSM Knowledge Manager
Description : 25 Mar, 2023
Senior ITSM Knowledge Manager6-month contract Excellent day rate inside IR35 Hybrid - 2 days per week in the Office in either London, Milton Keynes or East Kilbride It will be highly advantageous if the ideal candidate holds active SC Clearance Skills/ responsibilities
Documenting and maintaining Knowledge Management strategies, processes and procedures for the capture, storage, validation and retrieval of knowledge.Enabling the Service Desk, Product Teams and Resolver Groups to create knowledge articles resulting from the resolution of Incidents and Problems to ensure that all critical knowledge is retained.Developing and maintaining the Knowledge Base, identifying critical knowledge to ensure that all users are equipped with the IT knowledge required to do their day to day activities.Completing quality spot checks on knowledge articles, ensuring that published content is of an appropriate standard and in line with accessibility requirements.Performing the role of Major Incident Manager on an ad hoc basis, as part of a wider Major Incident support team, coordinating the resolution of Major Incidents. (Note that support and guidance will be provided). Please call and I will be more than happy to share the full job description with you
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