Sales Broker
Full time
Permanent
Birmingham
Hybrid once training is completed.
A thriving and nationally expanding Insurance company are looking for a Sales Broker to join their friendly, fast-paced office based in Birmimgham. This would suit someone who wants career progression in Insurance as the growth of the business is growing rapidly so progression is inevitable in this role.
Flexi working
Purpose
The purpose of the role is to provide quotations for New Business and assist the Branch and be a referral point for the Trainees. The role requires dealing with clients in the branch, over the phone and via e-mail to ensure sales targets are maximised, through the provision of efficient communication & negotiation skills. We are looking for a candidate who has good judgement, is analytical, pays great attention to detail, is flexible, initiative-taking, driven & who delivers excellent customer service whilst always adhering to their individual underwriting authority limits and in accordance with the procedure manual.
Key Responsibilities
Working in accordance with procedures, standards & guidelines set:
• Deliver excellent customer service whilst meeting customer requirements efficiently & effectively for New Business.
• Understand the processes and procedures required to provide quotations & put forward suitable products to meet the client's demands and needs.
• Ensure that all product information provided is clear, fair, and not misleading, allowing the customer to make an informed decision.
• Calculate New Business premiums in accordance with the specific carrier's risk appetite and guidelines or consult with insurers for all non-delegated authority business.
• Ensure that telephone calls are answered & dealt with promptly & efficiently.
• Maintain thorough and accurate records of all customer interactions.
• Handle complaints in line with the current process
• Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
• Required to be a referral point within the Branch for Trainees.
• Ensure that you remain compliant in everything that you do; including but not limited to treating customers fairly, contract certainty & vulnerable customers.
Product and Technical Knowledge
• Required to understand the legal principles of insurance.
• Required to understand technical knowledge of the product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings.
Skills and Competencies
• Competent in windows-based programmes; word, excel, outlook and internet
• Excellent communication skills: written and oral
• Ability to work alone and as part of a team
• Positive can-do attitude
• Strong team ethic
• Manage time effectively; ability to work under pressure
• Good personal organisation skills
• Good timekeeping and presentation of self and work
• Strong negotiation and people skills
• Articulate & Numerate
• Works with a high degree of accuracy in all tasks
• Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC)
At A for Appointments, we are committed to equal opportunities for everyone. We embrace diversity and believe that a balanced, inclusive workforce is crucial to our business. We do not tolerate discrimination, harassment or bullying towards any candidates or employees. We are proud to be an equal opportunities employer.
Due to the high volume of applications we receive, it is not always possible to respond to unsuccessful applicants. Therefore, if we have not responded to your application within five days, please assume that on this occasion your application has not been successful.