Retention Agent
Description : 23 Mar, 2023
Anderson Knight are looking to recruit a Retention Agent to join one of our clients in the City Centre of Glasgow. The Retention Agent will be responsible for retaining existing customers by providing excellent customer service, answering customer inquiries, and resolving customer complaints. The ideal candidate will have experience in retention and a strong knowledge of health insurance products and services. Responsibilities: Build and maintain relationships with existing customers Respond to customer inquiries and resolve customer complaints in a timely and professional manner Educate customers on the benefits and features of our health insurance products and services Assess customers' needs and make recommendations to meet their health insurance needs Follow up with customers to ensure their satisfaction and retention Maintain accurate customer records and update customer information as needed Achieve retention targets set by the company Work collaboratively with other departments to provide exceptional customer service Requirements: Minimum of 1years of experience in retention, preferably in the health insurance industry Excellent verbal and written communication skills Strong customer service skills and ability to build and maintain customer relationships Solid understanding of health insurance products and services Ability to work well under pressure and in a fast-paced environment Proficient in using CRM software and other relevant software applications Excellent problem-solving skills and ability to resolve customer complaints effectively High school diploma or equivalent, Bachelor's degree preferred Our client offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. If you are a self-motivated, customer-focused individual with retention experience in the health insurance industry, I encourage you to apply for this exciting opportunity
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