Your role
As a Full Time Advisor your role is to be a high performing, self–motivated and engaged team member who is really clear on what great in–store performance and customer service looks like. And working as part of a team to deliver store targets. As part of a leading brand we offer a differential customer experience. You can play your part in this by getting to know our customers through having great conversations and understanding their needs and what they want so that you can sell the right product and service to them. Making every day better for our customers through persaonal experiences that count.
Responsibilities
The main responsibilities of the role are:
Being passionate about o2s products, services and brand and understanding what we offer as a businessBecoming an expert in all things o2Working to and following our LEAP framework to make sure you are delivering a great personalised experience in storeDelivering store targets – Building a rapport with every customer to create personalised recommendations that can enhance their digital lives and share our Why o2 messageBeing aware of your own performance and the team performance and how you can contribute to o2's successUsing in store systems and working compliantly and adhering to O2 policies and processesTaking ownership for your own development with support from your Store Leader, Territory Trainers, colleagues and o2 CampusSupporting the Store Leadership team to open and close the StoreWorking with your team to take ownership of the store appearance. Taking pride in where you workPeer to peer coaching to really share best practice to help others
Skills and Experience Needed
What we look for:
Someone who enjoys making conversations and loves to leave a lasting impression on our customers, making our customers love O2The ability to build trusting relationshipsSomeone who is excited by working to targets, deadlines and achieving great resultsSomeone with an outgoing personality who gets enjoyment from being part of a dynamic teamSomeone who has an interest in technology and mobiles and keen to improve that knowledgeSomebody who has the ability to adapt easily to change positively
What we will give you:
Salary: GBP20,576Superb accreditation programme with ability to earn over eleven pounds per hour23 days holiday allowance + an additional day to celebrate your birthdayFantastic induction programmeLearning and Development supportFlexible benefits to suit youO2 Refresh Staff Deals for your mobile, tablet and connected smart watchDiscounted Virgin Media bundlesFriends & Family deals across both O2 and Virgin MediaBuy or Sell up to 5 days holidayExclusive discounts through My Extras – including fashion, gym memberships, travel and 100s morePlus many more benefits
Additional Information:Hours: 38 hrs (Full flexibility required)
Within our Stores, flexibility is essential for us to operate our business and meet customer demands and we will at times, have needs where we require our people to work additional hours on top of their standard contract. Our Stores Flex contracts are split in to weekly contracted hours plus 25% additional overtime per week (should it be required). If there is a requirement for you to do this, we will give you 4 weeks' notice so you can make the necessary arrangements or plans to help you work the hours that we need. We offer a competitive salary and some great rewards, including life cover, health care, good holidays and lots of flexible benefits too.
We're looking to pay a great compensation package (depending on experience) for this position. We also offer plenty of extras to sweeten the deal, which could include things like bonuses, life assurance cover, health care and lots of flexible benefits.
Also, every employee has their personal development supported with a LinkedIn learning account; plus other role specific learning available through our award–winning digital learning platform – O2 Campus.
We also believe a great work–life balance is important, so we're open to considering part–time and flexible approaches to working. Like to know more, feel free to raise it.
Join us and we'll encourage you to be bold every day. So take a deep breath, your career is about to go to exciting new places.
\"If you have worked as a Sales Assistant, Retail Sales Assistant, Sales Advisor, Retail Sales Advisor, Store Assistant, Customer Service Assistant, Sales Assistant, Sales Associate, Salesperson or Customer Service Advisor then this job could be for you!\"