At AQA, we're committed to advancing education and we're committed to our people. As the largest provider of academic qualifications in the UK, we mark over seven million GCSEs and A-levels each year and it's our people who make this happen. Process Admin Trainer Fixed Term Contract until end of August 2023 Milton Keynes: GBP20,900 per year Hybrid off peak and Onsite during peak periods Can you find a needle in a haystack? Working in an overall team 10 you will be a key member of a project team that ensures every candidates exam material is accounted for, distributed and marked. You will work in a data driven environment where your inquisitive, curious and solution focused attitude will be key to the success of this role. This is your opportunity to develop and increase your knowledge of technical tools such as Power BI, Excel Macros, VBA and Access which you will use to proactively manage script (exam paper/ material) investigations to minimise customer queries. You do not need to have used all of these tools before and this will be a real opportunity for learning, personal growth and development. Supporting the Script Investigation Manager and the wider team in gathering of requirements, set up, delivery and lessons learned of all series script reconciliation activity. Your constant focus on continuous improvement as well as the preparation of any necessary supporting materials such as training collateral and quality assurance checklists will ensure exceptional levels of accuracy. What will you do You will ensure you are equipped to answer all internal process queries through the training you receive in your first few weeks. Be responsible for a range of data driven tasks that ensure that the electronic data associated to a physical script (exam paper) reconciles accurately so that each candidate gets the right result. Achieve high quality standards, maintaining agreed productivity schedules and contribute to process improvement. Take responsibility for supervising a team of temporary workers across a day shift during the peak summer series What's in it for you? Start with 29 days annual leave rising to 34 with service + bank holidays. Entitled to Overtime, Shift allowance and supervisory allowance during defined peak period. Training, personal development and a supportive team around you. Work in an office environment that has just been through a multimillion pound refit. Social activities and wellbeing programmes. Free parking onsite. During Summer our department gets increasingly busier, as you can imagine, with exams being undertaken across the whole country. With this in mind you will increase your responsibility to include supervising and mentoring temporary staff to assist with the increased workload. Your normal working hours will be 0830 to 1630 Monday to Friday on a 37.5 hour week on a smart hybrid basis. For June, July and the first two weeks of August your role will be conducted fully onsite and will require an increase in hours to 10 hours per day on a six day week. Any work undertaken outside of your normal working week will be subject to overtime and allowances, ensuring you are financially compensated during this short peak period. What next? Tell us about yourself, send us through your CV by applying today. We will be reviewing applications as they come through and every application will receive a written response. CRE22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees