Telemarketing and Appointment Setting role - working for a prestigious top end Luxury Kitchen Retailer who have multiple showrooms across the UK.
c. £20K basic (£10-15K OTE on top)
You should have a strong sales / telemarketing / telesales / outbound sales / customer service background. Any design oriented experience is useful but not essential, but a consultative approach is essential.
This is an exciting new concept within the company. The company are well established (40 years) & highly respected. This is not a typical call centre role or environment, working in a small team.
The company have received 12,000 web enquiries in the past 12 months - you will act as the first point of contact with potential new customers. Your job will be to listen to the client’s requirements, qualify them as a real prospect & 'sell’ the initial design consultation to them & finally booking them into a consultation with a Showroom based Sales Designer.
Client experience is paramount to this company’s values - you must have a consultative approach & be eloquent in your delivery. You will be responding to all inbound enquiries that are not directly received in a Showroom.
THE ROLE -
* Outbound calling of web enquiries which will include brochure requests & appointment requests.
* Responding to inbound enquiries, including inbound via Crikle, Live Chat and telephone.
* Responding to Live Chat and social media enquiries.
* Providing a best in class first contact experience to all potential enquiries.
* Maximise conversion of enquiries into leads - booking the client in for an initial consultation (virtual or showroom) with a Sales Designer or, where appropriate and in line with training guidance, conducting a virtual initial consultation to qualify the enquiry through to prospect status for a Sales Designer to conduct a pre-commissioning meeting
You will receive lots of training on the products & how to deliver to the clients, as well as ongoing development training.
Please APPLY NOW!!
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