Inbound Customer Service Advisor - Immediate
Description : 17 Mar, 2023
We currently have some exciting opportunities to work with our client in Liverpool City Centre. These roles are permanent roles within a successful and thriving organisation. Purpose of the role You will be the first point of contact for customers that are calling. The opening call will be a lot of information gathering and listening to the client ensuring that you collect all information required. Duties To take inbound calls from customers as a result of a motor incident Collect the required information accurately To provide an excellent customer experience by way of a friendly telephone manner and active listening To provide clear communication to customers and/or their representatives Adhere to Service Level Agreements To liaise with external companies and internal departments in a timely and professional manner in order to effectively process the customers claim notification To adhere to company policies and procedures Job Requirements Previous experience working within a telephone-based customer service/contact centre environment. Professional approach Outstanding communication and customer service skills Strong written, oral and interpersonal skills An ability to work using own initiative within boundaries An ability to work in a fast-paced environment An ability to work effectively with people across a wide range of levels and responsibilities Good IT/Keyboard skills Attention to detail Good team working skills This organisation prides themselves in providing a positive working environment where the common goal is to work together towards on growing success. They understand that success as a business depends on the success of the people, and they established an environment where all of the employees feel valued and able to perform at their best. Great company to work - Great Benefits - Interested call me on (phone number removed)- Ask for Sha
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