Helpdesk Coordinator
Description : 21 Mar, 2023
My Client a ever growing established FM Provider is looking for an experienced Help desk Advisor/Co-ordinator with Scheduling experience to support their busy helpdesk on behalf of their high end clients, due to the increase in securing new contracts they are looking to recruit an additional member of their team. This is a great opportunity to join a large and established FM company. They operate 4 days on 4 off, 07.00 - 19.00. Paid overtime too. Job Duties Ensuring customer service is timely and accurate on a daily basis both internally and externally Deliver specific customer service standards via promoting, maintaining and ensuring excellent communication skills are carried through to all departments Contribute to improving customer support by actively responding to queries and handling complaints facilitate best practices through the entire technical support process. Follow up with customers to identify areas of improvement Develop daily, weekly and monthly reports on productivity Production of quotes, management of helpdesk monitors, scheduling of engineers and production of reginal monthly reports participate in the OOH helpdesk rota. Provide data as required for Company Quality Management system, including updating the customer complaint log. Protect the companies reputation by ensuring the company is portrayed in a good light at all times and carrying out any other reasonable duties deemed necessary to ensure the business can fulfil its moral and legal duties and obligations. 25 Days Holiday, Pension, Private Health Insurance, Genuine career progression in an ever growing company, Training and Development, other benefits inc. Please apply today for an immediate interview
Related Articles
Helpdesk Co Ordinator
Company Description Culina Group - We are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution along
CAM Helpdesk Co- Ordinator
Company Description Culina Group - We are a market leading ambient and chilled food & drink 3PL specialist, providing warehouse and distribution along
Client Services Representative Merseyside
Job Title: Client Services Representative - Haydock Locations: London Salary:GBP25k- GBP27k Type: Full-time Permanent Start Date: ASAPPivotal construc
Property Administrator (Helpdesk) - 9 month contract
High-profile West End property company that own and manage a substantial portfolio of property in the Mayfair area are looking for an articulate admin
Supply Chain Coordinator
Supply Chain Coordinator At Deckers Brands we don't just create shoes, we create lifestyles. We are about opportunity. Opportunity to create, to grow
Microsoft Helpdesk Support Technician
We are an established Managed Service Provider in Kingston-upon-Thames with a customer base all over the UK and abroad. We value customer service as h
Care Coordinator
We have an excellent opportunity for a part-time Welfare / Care Coordinator to join one of the largest and oldest Friendly Societies in the UK to cove
Office Coordinator
Are you an experienced administrator, comfortable with financial and office management? If so, our client wants to hear from you. Office Co-ordinator
Part Time HR Coordinator
A leading manufacturer in the Shadsworth area is looking for an accomplished HR coordinator to join their business on a temporary to permanent basis.
You may also like
Ladies Nike size 6
Ladies black Nike fabric trainers. Worn but clean and in good condition. Non pet household.
Brand New Aerial extension kit 5 metre
Brand New Aerial extension kit 5 metre long , never been opened as new, from pet and smoke free home.
Board Game - Surrey
Board aGame. This is just the board, no pieces Board Game. Posted by Owen in Music, Films, Books & Games, Games & Board Games in Reigate. 28 December
Radio CD player - Oxfordshire
Digital portable CD radio player. Silver. Electric or can be used with batteries. In good working condition. Collection from Banbury oxon.