Could you be West Herts Golf Club’s next Front of House? If you have team management experience within the hospitality industry, this is the perfect opportunity for you – apply today!
Front of House
Hertfordshire, WD3 3GG
Full time, permanent
£35,000 - £40,000 per annum + benefits
Please Note: Applicants must be authorised to work in the UK
Following recent refurbishments, West Herts Golf Club is able to offer members an extensive range of brand-new facilities. With its modern bar and catering services, our members club has the perfect environment to relax and enjoy the beautiful surroundings of the ancient Whippendell Woods.
About the role:
We are looking for an experienced Front of House Manager to take the lead in the day-to-day management of our food and beverage services. We pride ourselves on our excellent customer service so we are looking for an enthusiastic, driven individual who can deliver the level of service that our members have come to expect.
Alongside the General Manager, you will be given freedom to develop and deliver the long-term strategic business development of our bar and catering facilities.
Your duties will include, but are not limited to:
Staffing:
Manage bar and front of house operations on a daily basis
Recruit, train, develop, and manage bar/front of house staff
Ensure compliance with Health & Safety work practices and standards of hygiene
Create and issue staff rotas in advance to ensure appropriate staffing levels
Handle employee relation issues and review incidents with the General Manager
Financial:
Responsible for ordering bar stock and receiving deliveries
Develop relationships with existing and new suppliers to get the best value for money/service
Provide clear and accurate financial information to Finance in a timely and accurate manner
Lead and take responsibility for the financial operations of the bar and clubhouse functions
Conduct regular bar stock checks and ensure accurate recording of all stock
General:
Attend weekly Heads of Department meetings and be aware of all club policies and procedures
Maintain high levels of cleanliness and tidiness within the bar service areas
Ensure a pleasant dining experience by working with the Head Chef to review and refresh food and beverage offerings
Maintain consistency of service for course events, large parties, and reservations
Liaise with customers to arrange functions and cost in conjunction with the Head Chef and office administration
Set up and organise function areas, including furniture and catering
Serve and work behind the bar/lounge and catering areas
Ensure all crockery and cutlery is in excellent condition and stored correctly
Manage laundry requirements and equipment
Check, maintain, and repair bar equipment as necessary
Develop long-term strategic business development of the bar with the General Manager
Open and close the bar according to Club guidelines and licensing hours
Act as a key holder and be on the emergency call-out list
Responsible for opening and closing the clubhouse and maintaining high security levels at all times.
Hours:
Full time - 40 hours per week including evenings/weekends to meet the demands of the business.
Essential skills and experience:
A minimum of four years’ responsibility in the Food & Beverage industry including personnel management.
Experience in resolving customer issues/complaints as well as overall excellent customer service.
Solid time management, organisation and prioritisation skills.
Proven ability to effectively build and foster a team environment.
Ability to work independently and proactively make sound decisions in a fast-paced environment.
Ability to effectively communicate verbally and in writing with others.
Ability to manage multiple projects and recommend/implement effective solutions if/when necessary.
Benefits:
As well as the opportunity to work for a great brand in a truly beautiful setting, we can also offer the right candidate the following benefits:
Free parking
Free food on shift
Staff performance reward scheme
Discretionary bonus
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
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