Fleet Operations Manager
Description : 26 Feb, 2023
Hours: Mon-Fri, 8am-5.30pm
Contract: Permanent
Location: Telford, Shropshire
The Fleet Operations Manager has overall responsibility for maintenance of the fleet of circa 260 assets which is primarily HGV, rigid truck with fridge unit and/or tail lift. They are also responsible for oversight of several other key areas within this business, I.E. managing the Fleet Team, reporting to Director/Owner level, and being held accountable for the overall performance of this service offering.
The ideal candidate will possess & be able to demonstrate:
- Significant experience of mercial vehicle maintenance sector, specifically around HGVs, Tail Lifts & Refrigerated equipment
- Experience of managing a small team and working effectively in a fast paced environment whilst reporting to Director/Owner level
- Experience of contract negotiation and effective dispute resolution
- Knowledge of the current legislation surrounding maintenance & operation of HGVs & associated equipment
- Experience plex relationships between manufacturers, service providers and customers
Role:
- Managerial experience, able to run a small team effectively
- Ability to read and understand contractual obligations
- Develop and maintain relationships with both customers & suppliers
- Control query/issue resolution in a professional and amicable manner
- Set up new service schedules
- Manage warranty claim process with manufacturers, body builders & suppliers
- Ensure goodwill is claimed from manufacturers, body builders & suppliers where possible
- Interrogate and authorise any costs that fall outside of fixed works
- Negotiate best VFM
- Must be able to work efficiently and effectively from home*
- Record all call details on Purchase Orders
- OneDrive filing system must be adhered to, kept precise & tidy within the established filing categories
- File all emails in relevant folders within shared Fleet inbox
- Provide any other technical support to the team or ad hoc duty as required which is deemed appropriate to the level of the postholder
- Own car & driving license
Other Key Considerations:
- Awareness of all vehicle legislation to pliance
- Maintain robust records in regard to servicing, maintenance and defect reporting
- Strong IT skills
*The role will move to working from home but not until October time, until then the successful applicant would need to be able mute to Telford daily.
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