Customer Support & Accounts Administrator (Home Based)
Salary circa 23-24k dependent on skills and experience plus monthly performance bonus based on company turnover. Typically, £500+ per month (uncapped) which will increase significantly as the company grows.
Home Based - must live in Yorkshire or Lancashire (for occasional meetings and training)
Monday to Friday, between the hours of 9:00am - 5:30pm
An exciting opportunity has arisen, and our client are looking for an experienced Customer Support & Accounts Administrator, who demonstrates a positive attitude with an interest in health and wellness.
A small, friendly, home-based team with global ambition based in Huddersfield, they are recognised as a market leading supplier of saunas and steam rooms, along with other wellness products, for both domestic and commercial use. Over the last few years the company have experienced rapid growth and their mission is to become the leading online supplier for health, wellness and leisure products globally.
Are you a very experienced sales/customer support administrator who is a quick learner, self-motivated and can work independently with minimal supervision?
Do you have a dedicated room at home with zero background noise and disturbance, plus a reliable broadband internet connection?
If you answer YES to these questions, they could be a perfect match for you!
Role Responsibilities
The role requires a seasoned sales support administrator who can manage incoming calls and emails and help customers.
Dealing with customer queries and incoming sales calls and emails
Positively promoting and selling the products that they offer to customers
Identifying the right product for customers and upselling where appropriate
Taking customer orders and processing them
Maintaining the CRM system and workflow
Providing sales administration support to project managers
Assisting in increasing online sales through optimising current product ranges
Adding new product ranges to the website; adding product descriptions and editing product images and calculating profit margins
Liaising with the warehouse and shipping companies to managing international shipments from overseas suppliers
Paying supplier invoices using online banking and checking invoices against supplier price lists and statements and identifying errors
Troubleshooting basic technical issues
Managing stock control including placing new orders with manufacturers
Providing ongoing competitor price analysis
Website blog creation on new products, news and product benefits.
Essential Skills & Experience
Significant experience in providing high quality sales support administration
Outstanding customer service and inter-personal skills
Positive, confident and personable telephone manner
Extremely independent, organised, driven, and self-motivated
Trustworthy and reliable
A high level of English literacy and numeracy is essential
A high level of attention to detail, and a good proof-reader
Ability to work to strict deadlines
Proficient in Microsoft Outlook and Microsoft Excel
Experience of managing a website and keeping it up to date
Experience with an ERP / CRM system. They use Odoo as a system.
Basic accounting experience
We are looking for an exceptional administrator who has a proven track record of longevity with their current and previous employers. As well as detailing your responsibilities, your CV must showcase your achievements and administration standards.
Interested? Please send your updated cv by return.