Liberty has an exciting opportunity for a Customer Service Team Leader to join our team, based at our Head Office in Knowsley. You will be working on a full-time, permanent basis working 40 hours per week and in return, you will receive petitive salary of GBP26,775 per annum Plus Excellent Benefits!
We are an experienced and innovative Heating and Compliance firm that mitted to putting customers and clients at the heart of everything we do. Established in 1969, we offer professional gas installation, maintenance and servicing, as well as energy solutions, with a mitment to value for money services that make a positive difference to people and munities in which we work.
The strength of our organisation lies in the quality of the people we work with. We're proud to employ the most talented, driven individuals within the property services sector.
Responsibilities for the Customer Service Team Leader role are:
Develop personal and team performance
Provide coaching and guidance
Maximise first point of contact resolution to achieve excellence in service delivery to all customers
Ensure KPI/SLAs are met through effective management of the team
Continuous review and improvement of our service and providing direction for a team of advisors
Support and deputise for the Customer Experience Commercial Lead
Arrange and provide induction and training
Support the Team leaders and coordinate recruitment for new vacancies
Manage training schedules for the team
What we are looking for in our ideal Customer Service Team Leader:
NVQ Level 3 in Customer Service is desirable. Experience successfully managing, leading, developing and coaching a team whilst achieving service targets. Good level of IT skills, including Microsoft Office packages. Experience working within a call/service centre environment, ideally in social housing. Knowledge of scheduling software and other database applications and experience in writing and presenting statistics and reports.
We offer a range of benefits for a rewarding career including though not limited to:
Pension schemeDiscounted gym membershipsDiscounts and savings on travel, hotels, shopping, holidays and restaurantsCycle to Work schemeLife InsuranceSmart Health (including round the clock access to 24/7 UK-based GPs)Medicash Health Plan25 days holiday entitlement plus Bank HolidaysDeath in Service Payment In addition to the above, at Liberty we look to invest in the up-skilling and development of our employees, petency pliance to industry standards, in turn we will look to offer additional training where appropriate to give you the skills you need to deliver the service required.
Liberty strives to be a diverse and inclusive place where we can ALL be ourselves. mit to achieving equal opportunities in employment for all suitably qualified candidates, through upholding our values of Passion, Openness, Respect and Trust, underpinned by Fairness, Respect, Equality, Diversity, Inclusion and Engagement.
Please note, only candidates who have the right to work in the UK will be considered for this vacancy.
As part of our recruitment process all employees need to be vetted and undertake pre-employment checks. For this role you may need plete a Disclosure and Barring Service (DBS) Check, previously Criminal Records Bureau, prior to or mencing employment with Liberty.
If you have the desire to work in a busy and high performing team, why not join us as our Customer Service Team Leader, click \"apply\" below - we want to hear from you!
Closing date: 20th April 2023 (we reserve the right to close this vacancy earlier depending on number of applications).