Customer Service Supervisor - Cumbria
Description : 09 Mar, 2023
My highly prestigious client based in The South Lakes, are currently recruiting for a Customer Service Supervisor to join their team on a full time and permanent basis.
The successful candidate will be responsible for effectively developing and managing a team to drive first time resolution and deliver extraordinary customer service.
Roles and Responsibilities
Effectively balance and optimise in–shift resource to meet customer demandConsistently review and manage team performanceConsistently review and manage colleague performance, through quality assurance and monthly reviewsManage and coach under–performanceTrain and coach colleagues to reduce and resolve customer escalationsManage the day–to–day liaison with external agencies supporting customer services The Candidate
The successful candidate will:
Experience in managing a high performing team in a customer service environmentEffective leadership and management skillsA drive for performance improvementExcellent communication skillsCan effectively identify and solve problems to deliver excellent customer service In return, you will benefit from 29 days annual leave, hybrid working, generous staff discounts, service awards, training and progression opportunities as well as a friendly and welcoming team too!
Due to this being a new role to the company this position is immediately vacant, so apply now for your chance to be considered for this rare opportunity with an exceptional local employer!
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