Customer Service Specialist
Description : 25 Mar, 2023
Customer Service Specialist We have registered a fantastic new opportunity with our client, a leading international luxury retailer. This unique role would sit within their close-knit warranty team and see you proactively problem-solving, offering clear communication and resolution to their valued customers and wholesaler clients within an office-based environment. This is a hybrid role with flexible working hours options. Customer Service Specialist Responsibilities This dynamic and fast-paced role is focused on providing exceptional customer care specifically with regards to warranty matters. This role will include responsibilities of: - Communication with customers via phone and email - Data entry and updates - Resolving post-order queries and creating an action plan for customers - Providing knowledgeable customer and client advice - Liaising with the wider customer service team to provide a seamless service across all areas Customer Service Specialist Rewards Alongside joining a company who are passionate about their staff, they offer an extremely rewarding and fun environment. Some of their benefits package includes; - Pension scheme - Bonus - non contractual - 25 days holiday plus bank holidays - Employee Assistance Programme - Free onsite parking - Employee purchases scheme - Cycle to work scheme - Bring your dog to work The Company Our client works in the fashion industry. Customer Service Specialist Experience Essentials To be successful in this role, you will have a passion for exceptional customer service, have previous experience in a customer service-related role or within an office-based environment. You will have strong communication skills, take responsibility for the end-to-end process of customer concern resolution and thrive in a bustling team orientated environment. You will need so feel comfortable with basic IT skills though further training will be provided on this. A proactive can-do attitude would best fit within this dynamic team. Customer Service Specialist Location The offices are located in Harwell, OX11. This is a full-time role working 37.5 hours per week, Monday to Friday. The standard start and finish times are 8:30am - 5pm. Action - Please apply online or contact me - (url removed) Allen Associates is a leading recruitment company in Oxfordshire recruiting for Marketing, Finance, Human Resources and PA/Administrative roles. Allen Associates operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on current vacancies please visit (url removed) and follow us on Twitter, LinkedIn and Facebook. For our latest vacancies follow our Jobs on Twitter
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