Customer Service Advisor - Swansea
Description : 02 Feb, 2023
*BEIS - Customer Service Advisor - Swansea*
*Salary:* £21,956
*Hours*: Full time, Monday to Friday 8am-6pm, temporary contract until 30th April
Are you looking for an office-based opportunity from 6th February until 30th April?
Here at Arvato, we are looking for exceptional and experienced Customer Service Advisors to join our growing team.
Supporting our new client in you will ensure calls, emails and applications are responded to with accuracy, empathy and resilience, whilst ensuring the very highest levels of customer service and SLA’s.
We will also require you to support with office-based duties including scanning and handling written correspondence.
You must have the right to work in the UK.
We are driven by technology, differentiated by experience, and powered by people. We are an equal opportunities employer, embracing diversity in the workplace.
What you’ll need:
* Previous experience leading a busy contact centre team or been in a similar role
* Escalation and complaint handling experience
* Ability to work well under pressure and be flexible in order meet deadlines/SLA’s
* Attention to detail
* Whilst a laptop will be provided you will need to have a comfortable, quiet and secure working area available to ensure security and privacy of caller’s data
* Applicants must be based in the UK to undertake this role
In return we can offer you the following:
* A chance to work as part of a great team doing a rewarding job
* Competitive rate and employee benefits
* On site parking
* 40 hours per week. 8 am-6 pm Monday to Friday (We may ask you to be available to work flexible hours until 8pm as overtime)
To apply, please click on the apply button, we'd love to talk to you.
Job Types: Full-time, Temporary contract
Salary: £21,956.00 per year
Schedule:
* Day shift
Work Location: One location
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