We have a fantastic part time opportunity for a Customer Service Advisor to join our team in Stansted. This is a flexible opportunity with 7 shifts every 2 weeks. The shifts will be between 06:00-02:45, on a rota with every other weekend off.
As a Customer Service Advisor you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.
Successful applications will be invited to attend an onsite assessment on Monday 27th March.
What you'll do
Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfactionEffectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruptionProactively look for opportunities to up-sell National Express services and productsProvide support and assistance to customers, colleagues and driver teamsBe fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the roleAssist in the training and development of peers and promote DOH rules and maintain a safe working environmentEnsure established safe working processes are adhered to at all timesPromote a cohesive, empowered and engaged working environment What you'll need
English language skillsExperience of front-line customer service in a fast paced environmentPositive attitude to customer service and personal developmentAbility to work in a team or independently on your own initiativeGood levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of timeThe ability to work shift patterns including weekends and bank holidays to meet business demands. What we offer in return for your hard work and commitment
GBP13.01 per hour22 paid days annual leaveFree nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family A free smart comfortable uniformA company pensionAccess to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeingExclusive benefits and savings from thousands of the UK's largest retailers and service providersEndless opportunities for progression within the business Terms and conditions apply
We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.
Things to Note At National Express, we are really proud of our health and safety record and as a result, we operate a Drugs and Alcohol Policy which is applicable to all employees.
As part of your initial assessment, we will complete Drug and Alcohol testing and you may be subject to random tests during your employment.