Customer Service Adviser-Full Time-Permanent-Competitive Salary- Based in Nottingham
Description : 25 Feb, 2023
JOB DESCRIPTION
CUSTOMER SERVICE ADVISER
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
Main Job Tasks and Responsibilities
deal directly with customers either by telephone or electronically respond promptly to customer inquiries obtain and evaluate all relevant information to handle product and service inquiries perform customer verifications set up new customer accounts process orders, forms, applications and requests direct requests and unresolved issues to the designated resource keep records of customer interactions and transactions record details of enquiries, comments and complaints record details of actions taken maintain customer databases manage administration communicate and coordinate with internal departments follow up on customer interactions
Education and Experience
knowledge of customer service principles and practices knowledge of relevant computer applications ability to type knowledge of administrative procedures numeric, oral and written language applications
Key Competencies
interpersonal skills communication skills - verbal and written listening skills problem analysis and problem-solving attention to detail and accuracy data collection and ordering customer service orientation adaptability initiative stress tolerance
Salary dependent upon experience
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