Customer Co–ordinator
Description : 25 Mar, 2023
Customer Service Coordinator Solihull Temporary to Permanent GBP25,0006.00am–18.15pm (four days out of seven on a rota basis)The core role of the coordinator will be to deliver end to end customer experience for our existing customers and support our field based operations teams. You will be the first point of contact, ensuring all the expectation are met and commitments fulfilled, maintaining relationships and helping with day to day queries.How you will do it To deliver an extremely professional, efficient and accurate customer service to our customers and field operations teams.Support account and service managers to develop strong relationships with our customers.Manage customer's contacts for all requests and proactively deliver to a high standard.Work closely with other departments to ensure that we all meet our customer commitments delivering faults fixes, servicing and system improvements by planning all of our engineer's time efficiently.innovationComplete ad–hoc requests to support the customer and our service managers to develop our relationship and build our business. Essential Skills A can–do attitude and approachCustomer–first mindsetExcellent customer service skillsExperience in a customer service roleConfident, polite and professional telephone mannerGood communication skills both written and verbalAbility to use own initiative and see the 'bigger picture'
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