Customer Care Administrator - Merseyside
Description : 27 Mar, 2023
Programme Support Advisor - 11 month Fixed Term Contract.
Reed are currently recruiting for customer service professionals to work within Reed Wellbeing.
Reed Wellbeing develop and deliver health and wellbeing courses to people who have been referred. The Programme Support Advisor will then assess suitability and progress through to the correct services if suitable.
Based in Liverpool city centre and hybrid working, you will be working as part of a team and follow Reed's core values at all times.
• Inbound and outbound calls, conducting scripted interviews.• Booking participants on the relevant courses.• Working to customer service SLA's.• Using pany systems and logging correct and detailed information.• Working with confident and sensitive information.• General data input.• pany tools to assess if the participants are eligible.• Working with the team to promote Reed core values and ensuring a high level of customer service is maintained.
This role is a fixed term contract of 11 months - could be extended or go permanent.
Working hours are Monday to Friday 8.30am-5pm or 9.30am-6pm totally 37.5 hours per week.
Salary - GBP21,500pa - GBP24,000pa banding.
Hybrid working - up to 2 days working from home.
Office location - Liverpool city centre.
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