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Customer Assistant - London
Description : 13 Mar, 2023
Heriots Patisserie has set the standard for quality and taste for over 100 years. Throughout our prestigious history and still today, our team of world-class patisserie chefs use only the finest ingredients and add elegant touches to each of our products, to make them uniquely Heriots.
Heriots Patisserie is a rapidly growing brand with several branches in London. We are currently looking for a friendly Team Member to join our Retail team at Ealing branch. Working as a Retail Team Member in one of our stores, you will play a vital role in the team and go the extra mile to ensure our customers have a positive and welcoming shopping experience.
The ideal Team Member must:
Be dedicated to knowing our brand and product
Be dedicated to recommending and selling our products, and making sure that each and every customer is approached, listened to, and served to the best of our ability
Go the extra mile to ensure the customers are satisfied with the service they receive and leave the store with a smile
Conduct themselves in a professional manner, even in stressful situations
Be a team player – respectful and friendly to other team members. The success of the company depends on how well we all work together
Be willing to learn and work hard
Have excellent spoken and written communication skills
In return, Heriots offers a friendly work environment, training opportunities, and a comprehensive benefits scheme.
Your roles and responsibilities will include the following:
Working as part of an amazing retail team, delivering excellent customer service to our customers
Cash handling
Open and close the store, including cashing up and completing of associated administrative duties
Maintaining an expert level of knowledge across the full product range
Operating a coffee machine
Ensure that the store is correctly merchandised, products displayed are fresh and look inviting to the customer
Keeping the store clean at all times, ready for customers to enjoy themselves in our tearoom
Deal with customer queries
Working towards KPI targets
Full time:
8-hour shifts
1-hour unpaid break
40 hours a week
Monday to Sunday
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