Complaints Handler - Midlothian
Description : 28 Mar, 2023
Salary: 32ph
Location: Edinburgh
Duration: 3 months (with intend to go perm)
Responsibilities:
Conduct Data Enrichment & Validation activity ('DE&V')Dealing with Pensions - predominantly SIPP wrappers containing underlying funds - in both accumulation and decumulation phases.Working with OEICs - both ISA and non-ISA as well as Investment BondsComplaints relating to Venture capital products such as VCTs and EIS schemes and DB pension transfer advice.Carry out customer contact (where required) to conclude Suitability AssessmentPerform redress calculationsWrite final response lettersRapidly incorporate ongoing business and process changes into your ways of working and conducting case reviewsAct upon feedback from quality checking functions, learning from any mistakes and rectifying moving forwardsSupport other team members with their case reviews Essential skills & experience required:
Extensive case plaint handling experience, ideally within Financial ServicesExperience of dealing with customers in a regulated environment (Pensions and Investments is a MUST)Ability to demonstrate decision making using a holistic approachPC skills (Word and Excel)Strong literacy / numeracyExcellent attention to detail and accuracyAbility to work to demanding deadlines (workflow & time management)Ability to attain and maintain specified quality and production targetsAbility to work independently & as part of a rapidly changing teamDemonstrate an ability to work with honesty, integrity and trustworthinessMaintain high standards of professionalism munication skillsGood letter writing skillsGood telephony skills Search is an equal opportunities recruiter and we e applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
Related Articles
Complaints Handler
Complaints Handler Solihull (hybrid) GBP25,000 to GBP26,000 plus bonus and benefits Our client is a well established and well respected bank offering
Complaints Handler - Hampshire
Complaints Handler– Customer Relations –TemporaryLocation :This position will require you to work half a week from home and half a week in the offices
Customer Complaint Handler
We are recruiting for a Customer Complaint Handler for a Southend on Sea, Essex based long standing organisation in the insurance sector. As a Custome
Complaints Handler / Customer Services
Complaint Handler / Customer Services – Possible hybrid options Salary : GBP23000– GBP23250Start date : March 2023 –This is a temporary to remain perm
Complaints Handler / Customer Services - Hampshire
Complaint Handler / Customer Services - Possible hybrid options Salary : GBP23000- GBP23250Start date : March 2023 -This is a temporary to remain perm
Complaints Handler - Leicestershire
THE OPPORTUNITY:Macildowie are currently recruiting for a Complaints Handler working for a growing organisation based in Leicester. Reporting to the O
Complaints Handler - Hertfordshire
Job Title: Complaint Handler– Full Time Salary: GBP23,000–24,000 Location: Hertfordshire, UK Are you an organised and empathetic individual looking fo
Production Operator/Material Handler - Midlothian
Manpower is recruiting for the role of Production Operator/Material Handler to work with our client, a major manufacturing company in Portobello, Edin
Compliance and Complaints Officer
We are currently recruiting for two exclusive roles for our client with a site in London and Sheffield. The positions are for a Compliance and Complai
Area Manager
My client is a long established (since 1985) family run company, who are an integrated facilities services provider and manager of all types of commer
You may also like
2018 LEXUS GS 300H HYBRID EXECUTIVE EDITION AUTO REVERSING CAMERA SVC HISTORY
THIS PREMIUM JAPANESE HIGH SPEC MODEL LEXUS GS IS NOW AVAILABLE AT V12 SPORTS. THIS LEXUS OOZES SPEC AND COMES WITH ALL THE MODERN-DAY CREATURE COMFOR
Clinical Negligence Solicitor
My client is an independent law firm with great values and ethics, and they have a passion to ensure that their employees have a great work/life balan
Upright single glass door fridge chiller mercial FOSTER # JS 159
Product information: Upright single glass door fridge chiller mercial FOSTER # JS 159 Dimensions: W 70 x D 80 x H 208 cm Temperature: +1/+4 Local deli
Office Swivel Chair Black
The chair is adjustable in height. It has wear to the arm as shown on the photo. Otherwise very good condition as very little used. RRPP: £150 Pressur