Complaints Handler
Description : 13 Mar, 2023
Complaints Handler
Solihull (hybrid)
GBP25,000 to GBP26,000 plus bonus and benefits
Our client is a well established and well respected bank offering a broad range of products.
Due to growth they are looking to recruit two Complaints Handlers for their Solihull based team. The successful Complaints Handlers will build positive relationships with customers, third party businesses, trade bodies and regulators. You will be required to represent the Group in a highly professional manner, dealing with customer concerns sympathetically and positively whilst ensuring that contractual service standards are achieved.
Duties and responsibilities will include;
Receive and effectively manage incoming complaint related callsReview new complaints to ascertain the suitability to resolve immediately over the telephoneTelephone customers to gain information, conciliate, negotiate and build a rapportAction non-standard complaints including 'high profile' on all portfoliosFully investigate the background of customer complaintsEnsure that all complaints are resolved to complete satisfactionProduce an effective, well written final response letter that will close the complaintWork closely with other team members, providing assistance where required, to ensure that team targets are consistently achievedManage, organise and update information on computer systems and paper files to enable precise records to be maintained and accurate statistics to be produced for management information purposes The successful candidates will have excellent communication and customer service skills.
In the first instance please send your CV in confidence to Lucy Davies
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