Introduction
Be part of something great Maximus is a global organisation that specialises in providing health and employment services to millions of people every year. Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives. From assessments and health services to employability programmes and specialist support, we do work that matters with people who care. Job Summary
This role will be recruited subject to contract award.
Responsible for the delivery of high quality and impactful CEIAG (Careers Education, Information, Advice and Guidance), mentoring and personalised 'wrap around' support interventions. Work alongside AEB colleagues to ultimately secure excellent achievement rates and progress participants into and progress in sustainable employment and enter further education.
Please note this is office based role Monday to Friday, 37.5 hrs per week.
Essential Job Duties
Manage caseload against KPIs and the Performance Support and Management FrameworkProvide high quality CEIAG (Careers Education, Information, Advice and Guidance), mentoring and mental health support/signpostingDeliver a range of personalised 'wrap around' support interventions (1-2-1/groups) e.g. intensive job search, interview techniques, in-work etiquette, time management, team working, resilience, personal finances/'better off' calculationsEnsure that the curriculum provides appropriate stretch and challenge for participants and is pitched at the right levelDevelop resources and bespoke materials to meet the needs of learners and employersIdentify barriers to employment plus conduct and deliver key skills and other structured candidate development activitiesSupport learners (incl. ex-offenders, LLDD - learners with. learning difficulties or disabilities) into positive progression outcomes e.g. sustainable employment, further/higher education, in-work progression outcomesManage the candidate experience, gain commitment and overcome barriers to employment through successful delivery of development/learning plans and the recruitment stages of the process towards job entry and sustainable employmentTrack and provide effective 'in-work' support (inc. tri-partite employer discussions) to learners entering employment e.g. phone check-ins, employability consultations, and support with work-related expenses (e.g. travel, tools)Support learners who have gained employment to achieve in-work progression outcomes (e.g. increased salary/hours, and/or promotion)Support learners in-person, remotely and/or via an outreach presenceMonitor participant engagement and course completion and progression rates in line with continuous improvement strategyUse MIS (inc. ILR) data to track learner progress against the ILP and KPIs and address any trends towards shortfalls via one-to-ones, action plans etc.Effective additional support provided for those with additional learning needs (e.g. SEND, ESOL)Champion good practice by identifying and sharing best practice across the organisation at team meetings and through CPDTrack/measure outcomes via learner and employer feedback/surveys informing continuous improvementsUndertake any other tasks and responsibilities appropriate to the level of this post.To work flexibly as required, which may require some working during evenings and weekends.Comply with all Maximus policies and procedures including all statutory responsibilities; including and not limited to Health & Safety, Safeguarding, Prevent and Diversity, Equity and Inclusion. Education and Experience Requirements
Qualifications & Experience
L4 IAG Qualified (desirable)Teaching Qualification (PTLLS or equivalent) (desirable)English and maths to at least Functional Skills level 2 Individual Competencies
Excellent understanding of the barriers unemployed job seekers faces in obtaining a new jobKnowledge of the skills/employability industry and delivering employability, skills and personal development training programmesProven track record of working with the unemployed on programmes securing high levels of sustainable job outcomesExperience of deploying motivational strategies to develop individuals.IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft TeamsA track record of supporting learners face-to-face and remotelyExperience of delivering services to meet contractual and quality standardsExperience of analysing and reporting on training needs and delivery using IT systems.Drive and determination to achieve objectives and targetsCommitment to quality maintenance of company and customer recordsA strong team playerExcellent communication/interpersonal skills and experience of forging strong relationships with Internal & External Stakeholders.Presentation skillsFull driving license / vehicle owner and willingness to travel across the Region