Our client is looking for a Utility Accounts Support Administrator with an eagerness to learn and grow into their role to join their team.
Accounts Support Administrator
Yate, Bristol, BS37 5NN
Full Time, Permanent
£22,000 to £25,000 per annum, dependent on experience
Up to 30 days annual leave + bank holidays
Please Note: Applicants must be eligible to work in the UK
Our client has been helping our clients to save money and to navigate the minefield of the UK energy and water industries for over 39 years. As a growing private company of nearly 50 staff, they work from their modern offices in Yate. They strive to provide a first-class professional service to all their customers as well as a transparent and honest approach to their charges. This has resulted in long term relationships with clients who continue to use their service year on year.
About the Role:
You will become part of the heart and soul of our Utility Bureau Service, becoming involved in all types of utilities making this an interesting and varied role for the right person. You will learn to understand and check the many varied types of utility invoices for billing errors; working with suppliers to make corrections; monitoring our client’s accounts for problems or identifying ways that they can save money.
Full training is provided by our in-house team. Experience of accounts payable or working for a utility supplier would be an advantage, but more important is a willingness to learn, an eye for numbers and a passion for getting the best possible results for our clients.
The Role
As an account support administrator, you will be part of a small team responsible for:
Checking utility supplier invoices for errors
Arranging invoice corrections with suppliers
Raising complaints with suppliers who are providing poor service
Accurately processing cost and consumption data into our client databases
Liaising with established client contacts for meter readings and details of portfolio changes
Requesting changes to information held by suppliers
As your knowledge and skills grow, additional responsibilities may include:
Setting up and checking new accounts being added to our service
Resolving high level complaints with suppliers
Training and supporting new staff
Supporting other members of the team with unusual billing issues
Helping to process supply contracts
Working with half hourly consumption data
Attending meetings with suppliers to maintain relationships and address general issues
You will have responsibility for your own portfolio of client accounts but will be working as part of a friendly and supportive team to deal with the peaks and troughs of day-to-day work.
About you:
Strong numeracy is essential as you will be working to high accuracy primarily with our customer’s consumption and cost figures.
You will have good interpersonal skills since you will need to work well as part of a team but also to understand and work with supplier and client contacts.
You will be I.T. literate as you will be regularly using websites, spreadsheets (MS Excel) and email.
Great communication will be one of your strong points both on the phone and via email, since you will eventually be explaining things to suppliers and our clients alike.
An eagerness to learn is essential since all training about the industry, suppliers and our processes are provided in-house by a knowledgeable and supportive team.
Benefits include:
Development and progression opportunities via a job training program with regular one to ones
Increase in pay upon satisfactory completion of initial training (6-12 months) plus bonus after the first year.
Generous 25 days holiday, increasing to 30 days with long service plus bank holidays
Flexible working hours
Working from home facilities
Cycle to work scheme
A rewarding workplace and fun team environment
Free tea, coffee, hot chocolate, and milk
How to apply for the role:
If you have the skills and experience required for this position, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be eligible to work in the UK. No agencies please.
Other suitable skills and experience includes Administration, Administrator, Admin, Receptionist, Office, Office Administrator, Office Manager, Executive Assistant, Personal Assistant, Admin Assistant